Replaces a CS rep · $45K/yr equivalent

A CUSTOMER SERVICE REP ON AUTOPILOT.

Tickets answered. SLAs hit. Without hiring.

AI classifies every ticket, drafts a response in your brand voice, routes to the right person, escalates when SLA is at risk, and proposes new help articles when the same question shows up three times. You review and send.

Bonus: CSByDesign also writes your marketing — automatically. Your support inbox is your best marketing research.

Start free trial See how it works

NEW · ZERO-SETUP ONBOARDING

Set up in 60 seconds. First ticket resolved in 5 minutes.

Drop your company URL on signup. Our AI reads your help center, refund policy, FAQs, and brand voice — automatically. By the time you sign in, the assistant already knows your products, your tone, and your most common customer questions. No CSV import. No "train the bot for two weeks" period. Then the Coach walks you through resolving your first ticket: AI summary → AI-drafted reply in your voice → send. By the time a competitor's bot finishes its training run, you've cleared your queue. No help docs. No tutorials. No "training data" workshop.

Start free — first ticket in 5 minutes

The Problem

"Our support inbox is a black hole. Tickets sit. Customers churn. We don't know what they're even asking about."

Customer support at SMBs is whoever has time. Founder answers it on weekends. The ops person triages on Monday. By Tuesday the ticket's three days old and the customer's already in your competitor's funnel.

You can't afford a $45K/yr CS lead, let alone a team. Help Scout's $20/agent doesn't help if you don't have agents. Intercom wants $74/seat. Zendesk's bill goes up every quarter.

CSByDesign is an autonomous agent. It classifies, drafts in your voice, routes, escalates, and learns from your KB. You review and send. The customer gets answered same-day.

CSByDesign is an autonomous agent. It does the work. You stay in control of the decisions.

What It Does

CSByDesign replaces 80% of a CS rep's workflow.

Real automations. Not feature checklists. Not prompts you have to write. The agent runs on a schedule and you review the work.

AI Ticket Classification

Every incoming ticket auto-classified by intent, urgency, and product area. Routed to the right queue without a human deciding.

Brand-Voice AI Drafts

Train the agent on your past replies and brand guidelines. Every draft reads like your team wrote it. Human approves and sends.

Live Chat With Realtime

Embedded chat widget. Agent answers FAQs from your KB instantly. Hands off to a human when the question gets specific.

Auto-Escalation Rules

Set rules: VIP customer + sentiment negative + reply > 2hrs = page on-call. Agent watches every ticket and escalates before SLAs break.

KB Article Proposals

Same question asked 3+ times? Agent proposes a new help article, drafted from the resolved tickets. You approve, it publishes.

SLA Policies & Routing

Define SLAs by tier, channel, or topic. Agent routes by skill, availability, and load. Tracks first-response and resolution targets.

Canned Replies + Macros

AI-suggested macros from your reply patterns. Insert with one click. Variables auto-fill from the ticket and customer record.

Satisfaction Surveys + CSAT

Auto-send post-resolution survey. CSAT trends by agent, topic, channel. Find what's broken before customers tell you on Twitter.

VOC Studio · NEW

Voice of Customer → Marketing Drafts

Every Monday, AI reads your week of tickets and surfaces what customers are actually saying. Tuesday it drafts a blog post, email, LinkedIn post, and landing headlines from those themes — in your brand voice, using customer phrases verbatim. You approve. Your marketing writes itself.

Voice of Customer Studio · Included

Your support inbox is your best marketing research.

Every CS tool answers tickets. Yours turns customer signal into content. CSByDesign reads what customers actually say in real conversations — their pain points, their wins, the words they use — and drafts your marketing from it. Weekly. Automatically. In your brand voice.

📊 Themes

Top patterns surfaced from your week of tickets — pain points, feature requests, competitive mentions.

💬 Quotes

Testimonial-grade phrases mined from positive tickets, with built-in consent flow.

📝 Drafts

Blog posts, email campaigns, social posts, landing headlines — drafted from real customer language.

🎯 No extra cost

Included in CSByDesign at every tier. No second SaaS to buy. No marketing hire required.

Sample weekly digest

Theme: Onboarding feels overwhelming

12 tickets · sentiment -0.4 · "I gave up halfway"

→ Drafted for you Tuesday morning:

📝 Blog: "Why your onboarding loses 40% of users in week one"

✉️ Email subject: "We heard you — onboarding got simpler"

💼 LinkedIn post: 287 words · narrative voice

🎯 3 landing page headline variants

How It Works

From spreadsheet to autopilot in a week.

No implementation team. No 90-day rollout. The agent's running by Friday.

Get Tickets In

Three ways. Embed our chat widget on your site. Drop our webform on a contact page. Forward your support inbox to your unique inbound address — every email becomes a ticket with the conversation thread intact. Gmail / Outlook OAuth connectors are next.

Train On Your Voice

Upload your help docs. Agent reads your last 50 replies. Learns your tone, your product, your edge cases.

Review & Approve

Agent drafts every reply. You scan, edit if needed, hit send. Within a week, 80% need zero edits.

The Founder

You'll know the guy who answers your tickets.

Thomas Christian

Founder · Customer Service / Operations / L&D

Twenty-five years building customer service, support, and operations functions for SaaS start-ups. Master's in Adult Education. Built CSByDesign because every SMB I've worked with hits the same wall: they can't justify a full-time support team, but the "AI chatbot" tools are either too dumb to be useful or too expensive to be sustainable. So tickets pile up, customers wait, and the founder ends up doing support at 11pm.

"Twenty-five years watching SMBs get priced out of good software. So I built one they can afford." CSByDesign is a boutique lifestyle business — no investors, no IPO plan, no salesforce. You'll know my name. When you escalate a support ticket, I personally read it within 24 hours. The first 50 customers lock Early-Adopter pricing, and the next 250 lock Founding-Member pricing, all Lifetime Charter — your rate locks for the life of your account, no annual hikes, no contract gymnastics, no upsells.

And onboarding isn't a help doc and a prayer. The AI tunes the product to your business before you sign in — but because you're an early customer, you also get a free one-on-one onboarding session with me to connect your first inbox and tune the AI to your voice. You probably won't need it. You'll have it anyway.

25y

In CS / Ops / L&D

Adult Education

AI features live today

24h

Founder response SLA

Pricing

One price across the suite.

CSByDesign is one of 4 products in the TranscendByDesign suite. Pay one flat price — and lock it in across every product you add.

FOUNDING PARTNER PROGRAM · 5 SEATS

Help shape it — free for a year.

I'm hand-picking five founding partners: CSByDesign free for a year, a direct line to me, and a seat shaping the roadmap — in exchange for honest feedback as you use it (and a testimonial if it earns one). Hand-picked, not first-come, and separate from the early-adopter pricing below.

Apply to be a founding partner

SUITE PRICE LOCK

Start with CSByDesign at $249/mo. Add HR, Learning, or Knowledge later — the same $249/mo applies. The agents share data: applicants flow into onboarding, training tracks completion, and KB articles power CS replies.

BRING YOUR OWN KEY

Flat $249/mo. Your own AI keys. No per-agent, no per-resolution markup.

Every other AI helpdesk charges per seat and per AI resolution. A 10-person team pays Intercom roughly $1,800/mo, Zendesk $1,400+/mo. CSByDesign is one flat price — you connect your own Anthropic and OpenAI keys and pay the model providers directly at cost, with zero markup from us. As your volume grows, your bill doesn't.

EARLY ADOPTER

Per product

$249/mo

Locked for life — your rate never rises

Everything CSByDesign does — no features held back
AI ticket classification + routing
Brand-voice AI reply drafts
Live chat with AI handoff
Auto-escalation + SLA monitoring
Auto KB-article proposals
CSAT surveys + Voice-of-Customer marketing drafts
BYOK AI — your keys, no markup
Your whole team — no per-seat fees